Billing

CuliPulse plans are billed monthly. You can see your plan and payment details under Billing in the app.

Upgrading

1. Go to Plans and pick the plan you want.
2. Click Upgrade. This opens a secure checkout page hosted by Polar, our payment provider, where you pay by card.
3. Once your payment goes through, you’re brought back to Billing and your new limits apply immediately — there’s nothing else to do.

Card payments can occasionally take a few minutes to confirm. Until yours clears, Billing and Plans show Payment pending and plan changes are paused, so you can’t be charged twice. Your plan switches on by itself as soon as the payment goes through, and you don’t need to do anything. If nothing has changed after an hour, email [email protected].

Your new limits include how often checks run, how many monitors you can have, and how long history is kept.

Changing your plan or cancelling

You don’t need to email us to make changes. Go to Billing and click Manage billing — or, on the Plans page, click Change plan on the plan you want. Either one takes you to a secure page hosted by Polar, our payment provider, where you can:

• Switch to a different plan (moving to a smaller plan slows any monitor faster than that plan allows to the plan’s fastest check)
• Update your card
• Cancel
• Download past invoices

CuliPulse never sees or stores your card details — all of that lives with Polar.

Cancelling doesn’t cut you off right away. You keep your current plan for the rest of the period you’ve already paid for. Once that period ends, your account moves to the Free plan automatically — nothing to do on your end, and no extra charge. Any monitor checking more often than Free allows is then slowed down to Free’s fastest check. Nothing is paused or deleted — see If your plan lapses.

Who we bill through

Payments are handled by Polar, which acts as the merchant of record. That means Polar appears on your card statement and issues your invoice, and any sales tax or VAT is handled for you. CuliPulse never sees or stores your card details.

Complimentary plans

Some accounts are on a complimentary plan — a paid tier at no charge. If that’s you, your Billing page says so, and there’s nothing to pay and nothing to set up. Your plan doesn’t expire, and none of the below applies to you.

If a payment fails

We never switch off a monitor because of a billing problem. Your monitors keep running and you keep getting alerts — monitoring you’re relying on won’t disappear without warning.

If a payment doesn’t go through, you’ll see a banner in the app letting you know, and you’ll have 14 days (this window can occasionally be adjusted) to update your card — from the banner itself, or from Billing → Manage billing — before anything about your plan changes. The 14 days start when the payment first fails and aren’t extended by further failed attempts. This only applies to a plan you were already paying for: if a first payment never goes through, the plan simply doesn’t switch on.

If your plan lapses

If the 14 days pass with no payment, your account moves to the Free plan. A few things follow from that, and nothing else:

• Adding new monitors or status pages is limited to what the Free plan allows. Status pages you already have keep working.
• Any monitor checking more often than the Free plan allows is slowed down to Free’s fastest allowed check.
• The console shows Free’s 30 days of history, and new reports can only cover that range. Reports you’ve already shared show only that range too. Older history isn’t deleted, and it comes back if you upgrade.

No monitor is ever deleted or paused, for any billing reason. Everything you’ve already set up keeps running and keeps alerting you. CuliPulse is a monitoring tool — turning off your alerts when you might need them most, during a real outage, is something we won’t do.

Behind the scenes, we also check every account against our payment provider’s records once a day. If that check finds you’re entitled to more than your account currently shows — your plan, or a payment that went through after a failed one — it puts that right automatically, so a missed message between the two systems can’t leave you short or start a countdown you’ve already settled.

Questions

Email [email protected].